TERMS AND CONDITIONS
1.1 Terms of Sale
By placing an order on our site, you are offering to purchase a product and are subject to the following terms and conditions. All orders are subject to order confirmation and price.
Dispatch times may vary depending on Canada Post services. All prices are affixed to Canada Post rates, including shipping and handling.
1.2 Our Contract
When you place an order, you will receive a confirmation e-mail with the receipt of your order. This email does not constitute the acceptance of your order. Once your payment has been debited or credited to us via Stripe or PayPal we will honor your order. Custom case orders that request items which are discontinued and/or not listed in our cabochon selection will be under review and will be refunded. We cannot add to or change custom orders once they are placed. However, orders can be canceled within 24 hours of placement upon email request.
1.3 Pricing and Availability
All prices on mowgen.com are subject to change without notice.
We reserve the right to correct any pricing errors, inaccuracies or omissions on our website without any notice.
We reserve the right to refuse to any orders that you may place that may contain errors or inaccuracies; including out of date information regarding pricing, shipping, or payment terms.
We reserve the right to refuse any custom orders that you place if you do not choose cabochons from our cabochon selections, colours from our colours selection, and ask for artwork that is not original to mowgen.com.
All payments are processed through third party channels named Stripe and PayPal.
Purchases made to Canadian mailing addresses will be taxed 13% of the total order.
Discount codes and promotions:
Discount codes and promotions can be used site wide but only one code can be used at a time.
Dispatch times may vary depending on Canada Post services. All prices are affixed to Canada Post rates, including shipping and handling. Once your item has been dispatched to you, we are not responsible for lost or stolen items. Proof of shipment is always obtained by us, and therefore it is your responsibility to choose shipping with tracking and insurance.
Returns and Exchanges
We will gladly accept returns for items in pre-sale condition within 14 days after you receive your package: Pre-sale condition means that the package has not been opened and the seal is not broken. Packages must be shipped back to the return address on the packaging slip that came with your order. You must also enclose the original packaging slip that came with your order. Shipping and insurance of the package is the buyers responsibility. Once we receive your item(s) we will issue a refund to you within 48 hours.
We do not offer refunds for custom or made to order products.
Communication via our social media channels (Instagram, Pinterest, and Crafty Amino) for customer service is not available. Please fill out the contact form on our website regarding your order.
These terms and conditions will be governed by the laws of Canada and by using the Website you agree to submit to the exclusive of the courts of Canada.
All of the content on the mowgen site including, illustrations, graphics animations, accessories, clothing, all graphic design and text are subject to trademark and copyright and other intellectual property rights held by mowgen. The entire content of the site is copyrighted under applicable copyright laws.
The use of our site www.mowgen.com and it’s content is intended for the personal and non- commercial use by the users of our site.
Use of the site
You may download, view, copy and print documents and graphics incorporated in these documents (the "Documents") from the Site subject to the following: (a) the Documents may be used solely for personal, informational, non-commercial purposes; and (b) the Documents may not be modified or altered in any way. You may not otherwise use, download, upload, copy, print, display, perform, reproduce, publish, license, post, transmit or distribute any information from this Web site in whole or in part without the express authorization of mowgen. Pictures on the mowgen Website are property of mowgen and may not be used for commercial purposes without permission of mowgen.
mowgen reserves complete title and full intellectual property rights in any content you download, reproduce, print, redistribute or store from this website.
mowgen is a registered trademark. You may not copy, download, reproduce, modify, publish, redistribute, retransmit, publicly display, publicly perform or create derivative works from the content without first obtaining written permission from mowgen.
Thank you for shopping at mowgen.com!