DOMESTIC AND INTERNATIONAL SHIPPING
WE SHIP WORLDWIDE
We ship worldwide to 90 countries with two shipping options; regular mail without tracking and express with tracking. All goods are shipped via Canada Post.
CANADA AND UNITED STATES
Regular mail without tracking: start at $9.00 and takes 2-10 business days
Express mail with tracking: start at $35.00 and takes 1-3 business days
Regular mail without tracking: start at $13.00 and takes 2-12 weeks
Express mail with tracking: start at $60.00 and takes 2-15 business days
Shipping costs are calculated automatically at checkout based on product dimensions and destination.
Duties and Taxes:
Any import duties incurred on the parcel are to be paid by the recipient of the package. Unfortunately, we have no control over these charges made by the destination country. If you have any questions regarding your customs charges, we advise you to contact your local customs office.
We are required by law to declare items at their full price and we cannot amend these prices to decrease international custom fees.
If you refuse a shipment, you are responsible for the original shipping charges, any import fees incurred on the package, and the cost of returning the product to us. This amount will be deducted from your merchandise refund. If the package return fee is more than the amount of the product plus shipping costs, the package will be abandoned and you will not be refunded.
All prices on our website are charged in USD. Stripe and Paypal will determine the exact exchange rate you will pay.
Policy and Terms
By placing an order at Mowgen you are responsible for original shipping charges, all custom import fees, and the cost of return shipping back to us. This also includes shipments that are refused by you at delivery.
RETURNS AND EXCHANGES
We will gladly accept returns for items in pre-sale condition within 14 days after you receive your package: Pre-sale condition means that the package has not been opened and the seal is not broken.
Packages must be shipped back to the return address on the packaging slip that came with your order. Shipping and insurance of the package is the buyer's responsibility.
Once we receive your item(s) we will issue a refund to you within 48 hours.
We do not offer refunds for custom or made to order products.
Refunds will be made back via the payment channel you originally paid (Stripe or PayPal).
GOOD TO KNOW
The cost of returning goods to Mowgen is your responsibility.
If the item is incorrect or faulty and you need to return it, we will refund your postage costs on receipt of the item.
Return packages are at the buyer’s responsibility until they reach Mowgen. Make sure packages are packed up properly to avoid damage. It is highly recommended to use a tracked service and proof of shipping. We are not responsible for lost packages and we cannot issue a refund without the goods being returned to us.
Original shipping charges are non-refundable.